Systems Architecture
Design and build scalable systems that connect people, data, and processes.
Systems. Automation. Impact.
Building Systems, Automation, and Business Impact.
I build automation, AI-powered workflows, and internal tools that streamline operations, deliver insight, and help teams move faster. I bridge business needs with technical solutions that create real, measurable impact.
At a glance
Career Snapshot
A systems-minded developer focused on automation, internal tools, and business systems that drive operational excellence.
Best Fit Roles
- Business Systems Analyst
- Technical Project Lead
- Automation Developer
- Systems Architect
Web Development
PHP-based web applications with clean UI, practical UX, and efficient performance.
AI Automation
AI-assisted tools and workflows that reduce manual work and improve decision-making.
Salesforce & Business Systems
Build and connect Salesforce solutions that support operations and reporting.
Dashboards & Reporting
Transform data into clear dashboards that drive visibility and action.
API Integrations
Integrate systems and services through secure, reliable API connections.
Featured Work
Key Projects
AI Voice Dashboard
Real-time call intelligence dashboard with performance metrics and AI-driven insights.
- Centralized call tracking & analytics
- Improved visibility into performance
- AI summaries for faster decisions
Email Summary System
AI-powered email summarization and categorization to save time and improve focus.
- Auto-summarizes incoming emails
- Smart categorization & priorities
- Reduces manual review time
Internal Operations Dashboard
Custom internal dashboard for monitoring key metrics, tasks, and team performance.
- Real-time KPI tracking
- Custom filters & drill-downs
- Better alignment & accountability
Automation Workflow Builder
Build no-code automation workflows that connect tools, data, and business processes.
- Drag-and-drop workflow builder
- Multi-step automation logic
- InfiniteHQ & API integrations
The Impact
Driving Operational Excellence
Solutions that reduce manual work, improve visibility, and empower teams to focus on what matters most.
Reduced Manual Work
Automated repetitive tasks and streamlined workflows to save significant time.
Improved Visibility
Real-time dashboards and reports provide clarity and better decision-making.
Centralized Call Handling
Unified call tracking and AI insights improve service and response times.
Faster Follow-Ups
AI summaries and smart prioritization ensure nothing falls through the cracks.
Personal Business Build
SystemFlow Automation.
SystemFlow Automation is the business I’m building around practical automation for small businesses: missed-call visibility, lead capture, simple dashboards, and accountability tools that help teams follow up faster without needing a complicated CRM build.
The idea is simple: give companies a clean login, a phone-driven workflow, a dashboard they can actually understand, and a repeatable system that shows what came in, who handled it, and what still needs attention.
1
Core product focus
Missed-call capture, lead visibility, and simple accountability.
24/7
Lead awareness
Calls can be logged, reviewed, checked off, and reported without losing context.
MVP
Built to sell
A repeatable dashboard template designed for small businesses.
Missed Call Capture
A simple system for seeing inbound calls, missed opportunities, call status, and follow-up accountability.
Client Dashboard
A clean login-based dashboard where a business can view calls, mark items handled, and track what still needs attention.
Accountability Workflow
Checkboxes, checked-by tracking, timestamps, and reporting so teams know who handled what.
Automation Ready
Built so AI summaries, CRM lookups, routing, callbacks, and notifications can be layered in over time.
Experience & Growth
Professional Experience
A complete view of my background across systems development, automation, IT support, business operations, technical troubleshooting, live production, and internal tools.
Aug 2022 – Jun 2026
Systems & Automation Engineer / IT Systems Support
Patriot Angels · Nashville, TN
Built and supported internal systems, dashboards, CRM workflows, AI call tools, automation processes, and day-to-day IT support across multiple departments.
- Built and supported production systems connecting WordPress, Salesforce, AffiniPay, lead capture workflows, client intake, and internal operations.
- Architected an AI voice and call-tracking dashboard with Salesforce routing logic, department views, AI summaries, callback workflows, permissions, and follow-up accountability.
- Delivered first-month AI voice impact of approximately $44,350 in revenue influence, 113 frontline work hours saved, on a $1,500 monthly subscription plan.
- Developed PHP/MySQL dashboards and internal tools for missed calls, callbacks, email triage, department assignment, reports, and administrative user management.
- Built custom WordPress/PHP forms and API integrations for lead capture, attribution, payment, document generation, and Salesforce-connected workflows.
- Automated OCR/document processing, PDF generation, duplicate control, validation, attribution tracking, and structured logging to reduce manual work and improve data reliability.
- Provided hands-on IT support for employees across intake, sales, legal, filing, claims, finance, and leadership teams.
- Built and configured new computers, performed hardware and software upgrades, and handled application installs, removals, and updates.
- Responded to internal support requests through Gmail, resolving access problems, application errors, equipment issues, and workflow questions.
- Serviced and troubleshot printers, scanners, workstations, peripherals, and business technology used by office staff.
- Ran network cabling and assisted with workstation connectivity, device setup, basic networking issues, and SonicWall website allowlisting/whitelisting.
- Supported Salesforce-connected workflows, Gmail/Google Workspace, WordPress, call systems, CRM routing, reporting, and internal user support.
- Partnered with intake, sales, legal, filing, claims, finance, and leadership to translate messy operational workflows into reliable, maintainable systems.
Dec 2019 – Aug 2022
Director of Video / Warehouse Operations / Fleet Support
46 Entertainment / 46 Logistics · Gallatin, TN
Supported technical operations across live event production, warehouse systems, inventory workflows, fleet support, logistics, and equipment maintenance.
- Implemented and supported Flex Rental Solutions to improve inventory tracking, equipment quoting, gear availability, and project-management workflows.
- Managed large inventories of LED tiles, video flight packs, cameras, media servers, and production equipment while leading quality control and show-prep processes.
- Handled testing, repair, soldering, prep/deprep, Adobe Premiere Pro editing, inventory support, and production equipment readiness.
- Troubleshot computers, video systems, media servers, cameras, LED systems, cabling, signal flow, and production hardware in fast-paced environments.
- Provided 24/7 support for semi-truck breakdowns, repairs, logistics issues, and financial assistance across a 33-truck logistics operation.
Jan 2018 – Dec 2019
Freelance Video Director / LED Technician / Projectionist / Camera Operator
Freelance · Nashville, TN
Supported national tours, corporate events, live productions, LED systems, projection systems, camera operation, and high-pressure troubleshooting.
- Supported national tours and corporate events for Alan Jackson, Luke Bryan, John Crist, Monster Energy, MLB, Young Living, Novartis, Peavey, and Stanley Black & Decker.
- Directed a live comedy tour with 93,693 tickets sold across 20 states and 2 countries while managing video direction, LED systems, projection, camera operation, client communication, and troubleshooting.
- Troubleshot LED walls, projection systems, cameras, cabling, media playback, and live production equipment under high-pressure event conditions.
Jul 2014 – Jan 2018
Video Technician / Projectionist / Quality Control
Elite Multimedia, PixelFLEX & DWP Live · Nashville/Smyrna, TN
Maintained, tested, repaired, and prepared touring audiovisual systems for deployment.
- Performed LED repair, soldering, prep/deprep, inventory control, projection support, camera operations, equipment maintenance, and quality control for touring audiovisual systems.
- Maintained, tested, and repaired technical equipment before deployment, diagnosing hardware, cabling, display, signal, and configuration issues.
Selected Technical Projects
Systems, Automation, Dashboards & Support Tools
Internal tools, client-facing concepts, and personal builds
AI Voice Dashboard
Centralized inbound call tracking, AI summaries, Salesforce routing, department views, role permissions, callback workflows, and follow-up accountability.
Internal Business Dashboards
Built PHP/MySQL tools for missed calls, callbacks, email triage, reporting, user management, and department workflows.
Internal IT & Support Operations
Supported computer builds, upgrades, software installs/removals, printer/scanner troubleshooting, support tickets, cabling, SonicWall allowlisting/whitelisting, and application support.
SystemFlow Automation
Building small-business automation concepts around missed-call capture, AI voice intake, CRM follow-up workflows, and simple operational dashboards.
Personal Web Applications
Built PHP/MySQL applications for budgeting, training plans, dashboards, authentication, content pages, and responsive web interfaces.
Skills for Recruiters
Technical Skills & Expertise
Frontend
HTML
CSS
JavaScript
UI/UX
Backend
PHP
APIs
REST
Webhook
Database
MySQL
SQL
Queries
Database Design
Automation
Workflow Design
Process Automation
AI Tools
Integrations
Platforms
Salesforce
InfiniteHQ
PHP Tools
APIs
Business Skills
Systems Thinking
Problem Solving
Process Improvement
Communication
Interested in Working Together?
I’m always open to new opportunities and impactful projects. Let’s connect and build something great.